Shipping and returns

Shipping

Most Props will ship within 1-3 business days.
During the holiday season please pre-order your prop 1-2 weeks before the expected delivery date.
We ship our products worldwide with UPS shipping.
We ship Internationally

Order Processing Policy

All orders are processed within 1-3 business days providing the product is in stock or made on-demand. Delays may also occur if we are experiencing a high volume of orders. For specific information, check the product page.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.
Once your order has been picked up by the courier you will receive a notification of your tracking number, providing you supplied us with your email address. Check your spam folder if you feel you should have received it sooner.

Refund Policy

We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase for any reason, we’ll be happy to return or exchange the product within 14 days of purchase for a full refund, exchange, or store credit.

Items must be unopened/unused/unworn
Items must still be in their original packaging with all tags attached
Items must not be damaged or show signs of wear
You must have a receipt or other proof of purchase

Destiny Guns thoroughly inspects all items before shipment. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 5 business days of receipt of delivery if the package was lost or deformed. Although we take special care to ensure the safe arrival of your products, our responsibility for damage ends when the carrier accepts the shipment.

Return Policy

We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds or exchanges on all of our products.
To return your product, you should mail your product to us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Get in touch with us here to start the return process.

Received a broken or non-working item.

Broken: Please inspect your order upon arrival. In case you see a damaged box or product, take photos and contact support immediately. Destiny Gungs thoroughly inspects all items before shipment. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 5 business days of delivery if the package was lost or deformed. Although we take special care to ensure the safe arrival of your products, our responsibility for damage ends when the carrier accepts the shipment. In case you chose insured shipping, we will refund you within 3 business days.

Not working: If the product is not working or you notice that something is not working as it should be, please contact support immediately and we will happily help.